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Guidelines

  • To rate the following services that you received during your visit kindly tick in the box that represents your opinion. In case you did not receive any particular service; skip to the next question.
  • For rating Fair and below; we request you to give your suggestion for improvement.
  • Excellent
  • Good
  • Fair
  • Average
  • Poor
A. Admission
Guidance & support provided in completing paper work & formalities for admission.
Courtesy and friendliness of admission staff.
Time taken to complete admission process.
B. Doctor
Clarity provided about your condition and line of treatment.
Care & attention (in terms of regular visit & time spent)
Doctor's efforts to include you in the decision about your treatment.
C. Nursing care
Courtesy & friendliness of Nursing Staff.
Care & attention (in terms of Medication).
Response to your needs.
Respect for privacy and dignity.
D. Diagnostics

Courtesy & friendliness of Staff. Clarity of Instructions.

Pathology (Blood Collection)
Radiology (X ray, Sonography/ mammo, CT Scan, MRI, etc.)
Cardiology (ECG, Stress test, 2D Echo, etc)
Nuclear Dept. (Bone Scan, Liver Scan, Pet—CT, etc)
E. Time taken for Test & Investigation
Radiology (X ray, Sonography/ mammo, CT Scan, MRI, etc.)
Cardiology (ECG, Stress test, 2D Echo, etc)
Nuclear Dept. (Bone Scan, Liver Scan, Pet—CT, etc)
F. Food Services
Quality of food & Beverage served.
Variety of food served.
Promptness of service.
Information & guidance provided by dietitian regarding your diet.
G. Housekeeping
Cleanliness of the room, toilet & Linen.
Response to your needs.
Courtesy & helpfulness of the Housekeeping staff.
H. Security
Courtesy of the security guards.
Professionalism of security guards.
I. Billing
Billing counseling (in terms of explanation of charges/ bills)
Promptness of billing process.
Courtesy & helpfulness of the billing staff.
J. Discharge
Promptness of discharge process.
Discharge counseling (In terms of Post discharge care & follow up)
Convenience of discharge process.
How would you rate your overall experience atlakshmana Hospital.

I hereby give my consent to the hospital for publishing/ producing/ utilizing my feedback for service improvement/ promotion/ advertisement purpose.

It was a pleasure caring for you. Get well soon.